Terms of service

OVERVIEW

Welcome to Tackle City. The terms “we”, “us” and “our” refer to Tackle City Ltd. Tackle City operates this store and website, including all related information, content, features, tools, products and services, to provide you with our services and products (the “Services”).

These Terms of Service, together with any policies referenced in them, set out the terms on which you may use our Services and purchase products from us.

Please read these Terms carefully before using our Services. By accessing, browsing or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use our Services.

Our Privacy Policy is available here: https://tackle.city/policies/privacy-policy

⸻

SECTION 1 - WHO WE ARE

We are:

Tackle City Ltd

904 Wimborne Road

Moordown

Bournemouth

Dorset

BH9 2DW

United Kingdom

Email: sales@tackle.city

Telephone: 01202 514345

Company Registration Number: 16610401

⸻

SECTION 2 - ACCESS TO OUR SERVICES

To use our Services or place an order, you must be at least 18 years old and capable of entering into a legally binding contract.

You agree that any information you provide to us, including your name, billing details, delivery details and payment information, is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for restricting access to your account. You are responsible for all activity under your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion where reasonably necessary.

⸻

SECTION 3 - PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, pricing and other content are accurate.

However:

• product images are for illustration only;

• colours and appearance may vary depending on your device and display settings;

• packaging may vary from that shown;

• specifications, availability and pricing may change from time to time.

We reserve the right to withdraw any product from sale and to limit the quantities of any product we supply.

⸻

SECTION 4 - ORDERS

When you place an order, you are making an offer to buy goods from us.

Your order is only accepted when we send you an email confirming that your order has been accepted and dispatched, or when we otherwise clearly confirm acceptance. We may refuse or cancel an order before acceptance, for example where:

• a product is unavailable;

• there is an error in the price or product description;

• we cannot obtain payment authorisation;

• we reasonably suspect fraud or unlawful activity;

• delivery restrictions apply.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

Please check your order carefully before submitting it. Once an order has been accepted, changes or cancellations may not be possible, although your statutory rights and any rights under our Refund Policy still apply.

Our Refund Policy is available here: https://tackle.city/policies/refund-policy

⸻

SECTION 5 - PRICES AND PAYMENT

All prices shown on our website are in Pounds Sterling (£).

Unless stated otherwise, prices include VAT where applicable, but do not include delivery charges, which will be shown at checkout.

We may change prices at any time, but changes will not affect orders already accepted.

You confirm that:

• the payment details you provide are valid and correct;

• you are authorised to use the payment method provided;

• sufficient funds are available to cover the order.

If payment is declined or reversed, we may refuse to accept or fulfil your order.

⸻

SECTION 6 - DELIVERY

We deliver to the areas shown in our Delivery Policy.

Our Delivery Policy is available here: https://tackle.city/policies/shipping-policy

Delivery times are estimates only unless we specifically agree otherwise. We are not responsible for delays caused by events outside our reasonable control, including courier disruption, severe weather, customs delays, industrial action or force majeure events.

Where products are to be delivered to you, risk in the goods passes to you when the goods are delivered to the delivery address you provided, except where you arrange your own carrier not offered by us. Your statutory rights are not affected.

Ownership of goods passes to you once we have received payment in full for those goods.

⸻

SECTION 7 - YOUR RIGHT TO CANCEL

If you are a consumer purchasing online, you may have the legal right to cancel your order within 14 days after the day you receive the goods, subject to exceptions under applicable law.

To exercise your right to cancel, you must tell us of your decision to cancel within the cancellation period by contacting us at sales@tackle.city.

You must return the goods to us without undue delay and, in any event, no later than 14 days after telling us you wish to cancel, unless we agree otherwise.

You are responsible for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will process refunds in accordance with applicable law and our Refund Policy.

Your right to cancel may not apply to certain products, including:

• sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery;

• personalised or made-to-order goods;

• goods that are liable to deteriorate or expire rapidly;

• other products excluded by law.

This section does not affect any additional rights you may have if goods are faulty, misdescribed or not as expected.

⸻

SECTION 8 - FAULTY, DAMAGED OR MISDESCRIBED GOODS

Nothing in these Terms affects your statutory rights.

If goods are faulty, damaged, not as described, or not of satisfactory quality, you may be entitled to remedies under UK consumer law, including repair, replacement, price reduction or refund, depending on the circumstances.

If you believe goods are faulty or misdescribed, please contact us at sales@tackle.city as soon as possible.

⸻

SECTION 9 - INTELLECTUAL PROPERTY

All content on our website and Services, including text, graphics, logos, images, audio, video, page layouts, software and design, is owned by or licensed to Tackle City, Shopify or our licensors and is protected by applicable intellectual property laws.

You may use our Services only for your personal, non-commercial use. You must not, without our prior written permission:

• reproduce, duplicate, copy or exploit any part of our Services;

• modify, distribute, display, perform, publish or create derivative works from our content;

• use any trademarks, logos or branding appearing on our website.

All third-party trademarks, product names and brand names remain the property of their respective owners.

⸻

SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, apps, services or features made available by third parties.

These are provided for convenience only. We do not control those third-party services and are not responsible for their content, availability or performance.

Your use of third-party tools or services is at your own risk and may also be subject to the third party’s own terms and policies.

⸻

SECTION 11 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources. These are provided for convenience only.

We do not endorse and are not responsible for the content, products, services or practices of third-party websites. If you use third-party websites, you do so at your own risk.

⸻

SECTION 12 - SHOPIFY PLATFORM

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and provide our Services.

However, any sale or purchase you make through this store is made directly with Tackle City Ltd, not with Shopify. Shopify is not responsible for the goods you purchase from us.

⸻

SECTION 13 - PRIVACY AND PERSONAL DATA

We process your personal data in accordance with our Privacy Policy.

By using our Services, you acknowledge that your personal data may be processed by us and by service providers acting on our behalf, including Shopify and related service providers, to enable us to operate the store, fulfil orders, process payments, provide customer support and improve our Services.

Please review our Privacy Policy here: https://tackle.city/policies/privacy-policy

⸻

SECTION 14 - CUSTOMER CONTENT, REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, images or other content to us, you confirm that:

• you own or control the rights to that content;

• the content is accurate and not misleading;

• the content does not infringe any third-party rights;

• the content is not unlawful, defamatory, abusive, obscene or otherwise objectionable.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that content in connection with our business and Services.

We may remove or refuse to publish content at our discretion.

⸻

SECTION 15 - ACCURACY OF INFORMATION

We try to ensure that information on our website is accurate and up to date, but we do not guarantee that all information is complete, current or error-free.

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times or availability. We reserve the right to correct such errors and to update information or cancel orders where necessary.

⸻

SECTION 16 - PROHIBITED USES

You must use our Services only for lawful purposes.

You must not:

• use our Services in any way that breaches any applicable law or regulation;

• commit or encourage fraud;

• transmit malware, viruses or malicious code;

• interfere with the security, integrity or performance of our Services;

• scrape, harvest or extract data from our Services without our prior written consent;

• misuse our website, systems or infrastructure;

• impersonate another person or provide false information;

• use our Services to send spam or other unsolicited communications.

We may suspend or terminate your access if you breach these Terms.

⸻

SECTION 17 - AGENTS AND AUTOMATED ACCESS

You must not use bots, scrapers, autonomous agents, AI agents or similar automated means to access, monitor, copy or interact with our Services without our prior written consent.

We may use technical measures to prevent or restrict such access.

Any permitted automated access must not conceal its automated nature, bypass access controls, or interfere with the operation of our Services.

⸻

SECTION 18 - SUSPENSION AND TERMINATION

We may suspend, restrict or terminate your access to all or part of our Services where reasonably necessary, including where:

• you breach these Terms;

• we suspect fraud, misuse or unlawful activity;

• required by law or by a regulatory or enforcement authority;

• it is necessary to protect our business, systems, customers or reputation.

Termination does not affect any rights or liabilities that arose before termination.

⸻

SECTION 19 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of your statutory rights as a consumer;

• defective products under applicable law.

Subject to the above, we are responsible only for losses that are a foreseeable consequence of our breach of these Terms or our negligence.

We are not liable for:

• business losses where you are purchasing as a consumer;

• losses not caused by our breach;

• indirect or consequential losses;

• delays or failures caused by events outside our reasonable control.

Nothing in this section affects your statutory rights.

⸻

SECTION 20 - DISCLAIMER

We provide our Services with reasonable care and skill.

To the fullest extent permitted by law, and subject to your statutory rights, our website and Services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, compatible with your device, or free from bugs or errors.

You are responsible for ensuring that your device, systems and internet connection are suitable for accessing our Services.

⸻

SECTION 21 - INDEMNITY

If you are using our Services in breach of these Terms, or if you submit unlawful content or misuse our Services, you agree to be responsible for any losses, damages, costs or expenses we suffer as a result, to the extent permitted by law.

This section does not apply to the extent it would be unfair or unenforceable under consumer law.

⸻

SECTION 22 - SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall be treated as deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

⸻

SECTION 23 - WAIVER

If we delay or fail to exercise any right under these Terms, that does not mean we have waived that right.

⸻

SECTION 24 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy and Delivery Policy, set out the entire agreement between you and us relating to your use of our Services and your purchase of goods from us.

⸻

SECTION 25 - TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

You may not transfer your rights or obligations under these Terms without our prior written consent.

⸻

SECTION 26 - GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction where applicable.

⸻

SECTION 27 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, legal or regulatory obligations, or our Services.

The latest version will always be posted on this page. By continuing to use our Services after changes take effect, you agree to the updated Terms.

⸻

SECTION 28 - CONTACT INFORMATION

Questions about these Terms should be sent to: